1- How Long Does It Take For Delivery?
As indicated in our helpful infographic below, it takes between 2 and 3 weeks for an order made with us to arrive on your doorstep once payment has been received.
2- How do you ship purchased items?
For smaller purchases of just a few coins or an investment gold bar we use UPS, insured up to $1000. For customers looking to make a larger investment in their precious metal portfolio, we recommend using Brinks, a partner of UPS that has a reputation for iron-clad security, and is fully insured up to the value of the shipment.
3- Can I sell back bullion purchased on your site?
Absolutely, we believe in the power and lasting value of gold and thus are happy to help you liquidate your investment at any time at a rate of 97% of the spot price.
4- What about bullion purchased elsewhere?
We’ll happily accept gold from any provider at the rates indicated above, we strive to be your full service precious metals partner.
5- How do I know my transaction information is secure?
We take all necessary precautions to ensure that your private information is protected and your transactions are secure. It starts with protecting them with SSL, and having third party testing done to ensure the security of our site.
6- What is your return policy?
Due to the volatility of the precious metals market, we cannot accept returns. However, as mentioned above, we’re happy to buy them back from you at 97% of the spot price.
7- Do I have to pay customs duty?
No you’re purchases are duty free.
8- Does your price include VAT?
For gold and silver products there is a 0% VAT when purchased from our site. Platinum products do have a VAT, but it only applies on the portion of the sale that is our profit margin.
9- Do you offer new or used items?
Bullion products are constantly in motion, much like banknotes move throughout the economy. While the products you receive may in fact be used, we guarantee them to be in mint condition.
10- Will I receive a certificate with my purchase?
Unfortunately the producers of investment grade coins, typically national mints, don’t provide certificates with them. Understandable when you consider that there are tens of millions of these coins produced a year. If you require a certificate for your investment, then we suggest purchasing our bars, the packaging itself is in fact a template, and each is stamped with an individual serial number.
11- May I pick up my purchases in person?
To maintain our competitive pricing we took steps to reduce overhead as much as possible, one of those steps was to not maintain a storefront or staff to man it, so our products are only available by post.
12- Is there a free shipping option?
For purchases of over $8,000 we offer free delivery by UPS, however at these rates we do encourage investing in the extra security of a Brinks delivery.
13- What is your public PGP key?
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